Microsoft Authenticator App: Setup and Troubleshooting Guide for CFL Staff
Microsoft Authenticator is a crucial tool for CFL staff, providing an additional layer of security to protect company emails and other Microsoft accounts. This guide will walk you through the setup process and address common issues CFL staff may encounter.
Setting Up Microsoft Authenticator
All CFL staff with company emails are required to have Microsoft Authenticator set up and enabled on their mobile phones. Follow these steps to ensure a smooth setup:
1. Download and Install:
- Visit your device's app store (Google Play Store for Android or App Store for iOS).
- Search for "Microsoft Authenticator" and download the app.
2. Add an Account:
- Open the Authenticator app and select "Add Account."
- Choose "Work or school account" and follow the on-screen instructions to link your company email.
3. Verify Setup:
- Once linked, a notification will be sent to your device for verification.
- Approve the request within the Authenticator app to complete the setup.
Authentication Methods
Internet Access
If you have internet access, use the Authenticator app to verify authentication requests promptly.
No Internet Access
In cases where internet access is unavailable, you have alternative options:
- TXT or Call Verification:
- If unable to use the app, opt for receiving a text message or a phone call with a verification code.
- Enter the code when prompted to authenticate.
Troubleshooting
Lost Phone or Login Issues
If you've lost your phone or encounter difficulties logging into your Microsoft accounts:
1. Immediate Action:
- Submit a request promptly to have Microsoft Authenticator set up for you.
2. Revoking Previous Phones:
- If your phone is lost, and you have concerns about unauthorized access:
- Contact IT support to revoke access from the lost device.
3. Enrolling a New Device:
- If you have a new phone:
- Submit a request to enroll the new device.
- Follow the provided instructions for linking your Microsoft accounts.