Resolving Common Email Issues: A Comprehensive Guide

Email has become an indispensable part of our personal and professional communication, and encountering issues with email services can be frustrating. This knowledgebase article aims to address and resolve common email issues that users often face. Follow the step-by-step guide below to troubleshoot and resolve the most prevalent email problems:

1. Unable to Send or Receive Emails:

   - Check your internet connection.

   - Verify email server settings (SMTP and POP/IMAP configurations).

   - Confirm that your email account has sufficient storage space.

   - Review any firewall or antivirus settings that may be blocking email traffic.

2. Forgotten Password:

   - Utilize the "Forgot Password" or "Password Recovery" feature provided by your email service provider.

   - Contact IT Department

3. Emails Going to Spam Folder:

   - Check your email content for spam-like elements (excessive use of caps, specific keywords, etc.).

   - Mark legitimate emails as "Not Spam" to train your email provider's spam filter.

   - Ensure that your contacts have your email address added to their address book.

4. Attachment Issues:

   - Confirm that the file size does not exceed the maximum attachment limit. (25 MB Total)

   - Use supported file formats for attachments.

   - Try compressing large files before sending.

5. Email Account Hacked:

   - Change your password immediately.

   - Enable two-factor authentication (Microsoft Authenticator).

   - Review recent account activity and log out of any suspicious sessions.

   - Contact IT Department

6. Slow Email Performance:

   - Clear your browser cache or email app cache.

   - Reduce the number of emails in your inbox or archive older emails.

   - Check for software or browser updates.

   - Optimize your internet connection.

7. Unable to Access Email on Mobile Devices:

   - Ensure that your mobile device has an active internet connection.

   - Confirm that your email settings on the mobile device are correctly configured.

   - Reinstall the email application or update it to the latest version.

   - Check for device-specific issues or conflicts.

8. Email Client Configuration Issues:

   - Double-check your incoming and outgoing server settings. - Contact IT Department for this

   - Verify that SSL/TLS is appropriately configured.

   - Update your email client to the latest version.

   - Review any error messages provided by the email client.